Careers

Rotable Repairs has multiple exciting opportunities based at its facility just east of London in Essex. The following positions are immediately available to be filled;

MRO Customer Services Supervisor
Logistics Manager

MRO Customer Service Supervisor

Summary:

We require an enthusiastic and confident individual with a good eye for detail to join and manage our fast paced customer support team. You will be required to perform a wide range of managerial and administrative activities which will include but not be limited to the following;

Duties and Responsibilities:

• Processing orders, coordinating their fulfilment internally, with suppliers and clients.
• Assessing the processes and improving them for better productivity.
• Liaising with the internal sales & purchasing team, clients and workshops.
• Working closely with stores and purchasing to maintain stock levels to support key customers.
• Developing loyal and long-lasting client relations through personal attention and follow-up.
• Managing and updating internal and external progress reports.
• Managing and assisting with inbound customer enquiries and requirements
• Managing and assisting the team with building quotations for customers orders.
• Closing of completed work orders.
• Managing the team with organising filling and scanning duties of completed work packs and data.
• Managing, learning and helping with our internal approval certification process and improving them where possible to reduce time and improve efficiencies across the department and processes.

Job Requirements:

• Good, confident leadership skills essential.
• Aviation experience preferred but not essential
• A high level of literacy and numeracy required.
• Excellent attention to detail.
• Ability to employ staff and carry out annual appraisals
• Managing and providing performance data
• Manage processes for warranties and / or customer complaints
• SAP Experience preferred but not essential
• Quantum Experience preferred but not essential
• A willingness to work hard.
• Have the ability to work under pressure.
• A willingness to learn quickly and have a ‘can do’ attitude is essential.
• Must be able to work well both in a team environment and independently.
• Must possess confidence, positive attitude and strong work ethic and drive to succeed whilst impressing this on your staff.
• Able to manage time effectively and delegate responsibilities.
• Excellent communication, listening and persuasion skills.
• Able to think creatively and independently and resolve issues, offer solutions and implement processes to improve productivity.
• Experience with Microsoft Office suite of products including Outlook, Word, Excel, PowerPoint, pivot tables and Internet research capability essential
• Enjoy working in a high energy, fast paced growing environment.

MRO Customer Support Executive

Summary:

This role is accountable for the management of the logistics service performance and delivery across the business. As a core member of the logistics team, this role will work hand in hand with our internal departments and the wider supply chain to provide on time and in full high-quality service.

Responsibilities:

• Preparing quotations to submit to customer.
• Liaising with the internal sales, purchasing, clients and production.
• Respond to customer inquiries in a timely manner.
• Provide accurate and helpful information to customers.
• Maintain customer records and update customer information as needed.
• Identify customer needs and provide appropriate solutions.
• Troubleshoot customer issues and escalate to the appropriate team when necessary.
• Follow up with customers to ensure their satisfaction.
• Provide feedback to management on customer service issues.

Ideal Candidate:

• Microsoft Office, Excel, Word, Teams
• Aviation experience preferred but not essential
• Excellent attention to detail.
• Quantum Experience preferred but not essential
• Have the ability to work under pressure.
• A willingness to learn quickly and have a ‘can do’ attitude is essential.
• Must be able to work well both in a team environment and independently.
• Excellent communication, listening and persuasion skills.
• Enjoy working in a high energy, fast paced growing environment.

All jobs require:

• Ability to work hard in a fast-paced, busy environment
• Have the ability to work under pressure
• A willingness to learn quickly and a ‘can do’ attitude are also essential
• Must be able to work well both in a team environment and independently
• Must possess confidence, positive attitude, strong work ethic, and drive to succeed
• Able to manage time effectively
• Current eligibility to work in the UK

If you are interested in working with us, please send your CV to